# Paul Smith

Leadership · Chief Commercial Officer at Anthropic · joined 2025

Anthropic's first Chief Commercial Officer, after more than 30 years in sales, including at Microsoft, Salesforce and ServiceNow.

Full profile: https://www.autumn.ai/resources/anthropic/people/paul-smith

**At Anthropic:**
- Aug 2025 – present: Chief Commercial Officer
Sources: [1](https://www.linkedin.com/in/pjsmith)

**Career before Anthropic:**
- May 2025 – Sep 2025: ServiceNow, Special Advisor
- Jan 2022 – Apr 2025: ServiceNow, President, Global Customer and Field Operations
- Jan 2022 – Jan 2025: ServiceNow, Chief Commercial Officer
- Jul 2020 – Jan 2022: ServiceNow, President EMEA ServiceNow
- Feb 2019 – Jul 2020: Salesforce, EVP and UK GM
- Feb 2017 – Jul 2020: Salesforce, Executive Vice President, EMEA
- Mar 2012 – Feb 2017: Salesforce, SVP and GM, Marketing Cloud EMEA
- Jul 2010 – Mar 2012: Techlightenment, Managing Director
- Nov 2006 – Nov 2009: Umee, CEO
- Jul 2006 – Oct 2006: Microsoft, Head of Media and Entertainment, Western Europe
- Dec 2004 – Jul 2006: Microsoft, BBC Account Director
- Mar 2003 – Dec 2004: Microsoft, EMEA Business Development Manager
- Nov 2000 – Mar 2003: Yospace, Business Development Director
- Sep 1997 – Nov 2000: Morse Group, Account Director
- 1994–1997: Procter & Gamble, Territory Manager
Sources: [1](https://www.linkedin.com/in/pjsmith)

**Lesser-known facts:**
- Studied geography and climate change at the University of Plymouth in the UK. [1](https://www.linkedin.com/in/pjsmith)
- Took a sales job at Procter & Gamble straight out of university. [1](https://medium.com/authority-magazine/driving-disruption-paul-smith-of-servicenow-on-the-innovative-approaches-they-are-taking-to-fbdfe1d57586)
- Scaled ServiceNow's business through more than $12 billion in revenue as president of worldwide field operations. [1](https://www.linkedin.com/in/pjsmith)
- Told CNBC that leaving ads out of Claude was a "conscious decision," since ads mean "optimizing for the wrong things." [1](https://www.cnbc.com/2026/02/11/anthropic-vs-openai-ads-spending-criticism.html)
- Said Cowork's first weeks beat Claude Code's early adoption, noting only 2% to 5% of a large company's staff work in engineering. [1](https://www.bloomberg.com/news/articles/2026-04-01/anthropic-executive-sees-cowork-agent-as-bigger-than-claude-code)
- Joined Humana's board of directors in July 2026. [1](https://humana.gcs-web.com/news-releases/news-release-details/humana-elects-paul-smith-and-frederick-crawford-board-directors)

**Interviews and talks:**
- [CNBC interview: "Our attention is not split" (2026)](https://www.cnbc.com/video/2026/02/11/anthropic-cco-our-attention-is-not-split.html)

Researched with Autumn (https://www.autumn.ai) from public sources. Updated 2026-10-18. Everyone at Anthropic: https://www.autumn.ai/resources/anthropic/people