Leadership · Chief Commercial Officer
Paul Smith
Anthropic's first Chief Commercial Officer, after more than 30 years in sales, including at Microsoft, Salesforce and ServiceNow.
- Role
- Chief Commercial Officer
- Joined Anthropic
- 2025
- Before Anthropic
- ServiceNow
Career
- Anthropic
- Chief Commercial OfficerAug 2025 – present
- ServiceNow
- Special AdvisorMay 2025 – Sep 2025
- President, Global Customer and Field OperationsJan 2022 – Apr 2025
- Chief Commercial OfficerJan 2022 – Jan 2025
- President EMEA ServiceNowJul 2020 – Jan 2022
- Salesforce
- EVP and UK GMFeb 2019 – Jul 2020
- Executive Vice President, EMEAFeb 2017 – Jul 2020
- SVP and GM, Marketing Cloud EMEAMar 2012 – Feb 2017
- Techlightenment
- Managing DirectorJul 2010 – Mar 2012
- Umee
- CEONov 2006 – Nov 2009
- Microsoft
- Head of Media and Entertainment, Western EuropeJul 2006 – Oct 2006
- BBC Account DirectorDec 2004 – Jul 2006
- EMEA Business Development ManagerMar 2003 – Dec 2004
Show 3 earlier employers
- Yospace
- Business Development DirectorNov 2000 – Mar 2003
- Morse Group
- Account DirectorSep 1997 – Nov 2000
- Procter & Gamble
- Territory Manager1994–1997
Sources1linkedin.com
Lesser-known facts
- Studied geography and climate change at the University of Plymouth in the UK.
- Took a sales job at Procter & Gamble straight out of university.
- Scaled ServiceNow's business through more than $12 billion in revenue as president of worldwide field operations.
- Told CNBC that leaving ads out of Claude was a "conscious decision," since ads mean "optimizing for the wrong things."
- Said Cowork's first weeks beat Claude Code's early adoption, noting only 2% to 5% of a large company's staff work in engineering.
- Joined Humana's board of directors in July 2026.
