Andrew McAllister

Pioneering Agentic IT Operations: Architecting an IT function where Devin operates as a true engineering collaborator — building automation, integrations, and knowledge systems alongside the team, redefining what "AI-native" IT actually means in practice. Scaling the Technical Foundation: Establishing modern identity, endpoint, and automation standards to support hyper-growth expansion, while building a technical bench designed to specialize and grow as the AI-native capabilities mature. Turning Institutional Knowledge into Autonomous Capability: Building the context, playbooks, and workflows that let AI agents take on real operational and engineering work — evolving IT into a self-improving, intelligence-driven function across support, enterprise applications, and integrations.

Orchestrated a cross-functional partnership with the BI team to architect and deliver our internal ITSM AI agent on Cloudflare Workers and Workers AI, replacing two off-the-shelf vendor solutions and capturing $500K in annual cost savings. Established a dedicated R&D capability to scale AI enablement across the enterprise, upskilling IT and business teams on prompt engineering, AI tooling, and vibe coding to accelerate time-to-production for internal applications. Spearheaded an end-to-end autonomous feedback-to-code pipeline, directing the integration of SWE agents into our CI/CD workflow to synthesize user feedback, draft feature enhancements, and generate merge requests for engineering review. Directed the implementation of a multi-skill AI evaluation engine, enabling context-aware issue interception and automated remediation across our service desk operations.

Designed enterprise wide capabilities working cross-functionally in areas of AV Telephony, Data strategy and identity Access management micro services. Mentored IT leaders: Fostered inclusive and collaborative environment to both empower meaningful professional growth for teams supported and align with business scaling goals. Evaluated emerging technologies for potential adoption and drove standardization efforts towards being intentional around planning, design process, and product road mapping.

Leadership • Built team from scratch into high performing team covering network, cloud, Kubernetes infrastructure, IAM strategy and engineering applications. • Built Identity Access Management and Assurance program, implemented controls and automation to enable self service capabilities for thousands of entitlements • Lead cross functional engagement building capabilities and relationships between core stakeholder teams such as Security, Engineering, and internal IT teams. • Implemented IAM program for Okta for SOX, FedRAMP moderate and continued our journey on AWS govcloud for FedRAMP High. • Owned the direction and strategy, managed execution of all network infra aspects for IT facilities projects. Architecture • Devised overall strategy and design for implementing multi-tenant, federated Okta deployment onboarding over 100 applications within the FedRAMP boundary with terraform contributing to Databrick's achieving its FedRAMP Moderate Authorization. • Scalable network architecture for datacenter and branch offices globally. Lead role in design, project execution and implementation of network infrastructure for new offices, IaaS for rapid growth, pre IPO company.

Platform Lead for center for enablement team driving adoption of MuleSoft Anypoint Platform for Salesforce internal teams. Advocating API lead methodology and facilitating application of best practices and architecture patterns for the creation of restful and component services.

Scalable network architecture for datacenter and branch offices globally. Lead role in design, project execution and implementation of network infrastructure for new offices, co locations and IaaS for a rapid growth, post IPO company. Key Areas of focus: Network automation and deployment of services across Amazon Web Services. Business process management / Process automation. Business analysis with the intent to improve business processes, data integrity and data connectivity. Key contributer on API design / development and using Mulesoft to build integrations between core business and SaaS applications such as Saleforce, Netsuite, Workday, Google Apps etc Thought leadership and partnership with internal business units to provided services and innovation in line with business objectives and of value to both our customers and product. An opportunity to be our own customer using Mulesoft to connect everything at Mulesoft and deliver value to our consumers. I love empowering enthusiasm. That is, I geek out with other geeks. As part of a benefit of a fast growing company being larger including my own team growing, the ability to mentor and empower small teams to be highly successful has been both experimental as well as very rewarding. Looking forward to doing more.

-Deploying scalable datacenters in Amazon Web Services while adhering to industry standards for security and network best practices. -Key Contributor in initiatives to both scale and improve private datacenter reliability. Architecture of HA Edge network infrastructure, scalability of multi-tenant MPLS/IPSEC VPN and application load balancing. -Designed and implemented new SaaS based monitoring solution. Worked closely with Systems and Engineering teams to, in addition to network metrics, build out monitoring of systems, application and business KPIs. This has greatly improved data driven capacity planning and platform visibility. Lead role in empowering NOC and Support teams with new monitoring tools. -Architecture of all corporate and branch office network infrastructure and improvements. Lead role in implementation, while empowering others to take ownership of infrastructure through predictable design.

Scalable Network Architecture. Creating value by advocating effective collaboration and creative use of technology in line with business goals.

Deans List. In addition to degree, obtained MCSA, CCNA, A+ technical certifications