Terms of Service

1. Order Forms; Access to the Service

Upon mutual execution of Order Forms, we grant you a limited license to access and use the Services.

Upon mutual execution of Order Forms, Autumn AI grants you a nonexclusive, limited, personal license to access and use the specified Services during the Order Form Term for your internal business purposes, in compliance with the official documentation.

Starter Plan Eligibility

The Starter Plan is restricted to organizations with 100 or fewer total personnel across affiliated entities. Organizations exceeding this threshold must upgrade to Enterprise plans. You must maintain eligibility and notify Autumn AI of any changes. Autumn AI reserves the right to suspend accounts that do not meet requirements without liability.

2. Account Types

Autumn AI permits both individual users and entities to create accounts for Service access.

3. Implementation

Upon fee payment, Autumn AI provides standard implementation assistance as specified in Order Forms. Additional services beyond agreed-upon hours are billable at current consultation rates.

4. Support; Service Levels

Autumn AI provides support, maintenance, and uptime according to its standard Support and Availability Policy (detailed below).

5. Service Updates

Autumn AI may provide Updates without additional charge, which become part of the Services. Updates are not obligatory. You understand that Autumn AI retains discretion to modify the Services, with commercially reasonable notice for major changes.

6. Ownership; Feedback

Autumn AI retains all right, title, and interest in the Services and related intellectual property. You may provide Feedback, granting Autumn AI a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to exploit such Feedback for any purpose. This provision does not impair Autumn AI's right to develop competing products.

7. Fees; Payment

You pay Fees as specified in Order Forms, typically invoiced annually in advance and payable within 30 days in U.S. dollars. Past due invoices accrue interest at 1.5% monthly or the maximum legal rate. You bear all taxes except those on Autumn AI's net income. All Fees are non-refundable and non-offsettable. Overage fees apply for excess users or usage at the rates specified or Autumn AI's standard rates.

8. Restrictions

You may not reverse engineer, copy, resell, or otherwise misuse the Services.

You may not reverse engineer, decompile, modify, copy, rent, lease, distribute, or transfer rights to the Services. Prohibited activities include creating competitive applications, interfering with Service operation, or bypassing access restrictions. You must comply with all applicable laws and respect third-party intellectual property rights.

9. Copyright Policy & DMCA

Autumn AI respects intellectual property rights and responds expeditiously to valid DMCA claims.

Required DMCA notification information. A valid notice must include:

• Physical or electronic signature of an authorized owner representative
• Identification of the copyrighted work allegedly infringed
• Identification of the infringing material and its location (URL if applicable)
• The complaining party's contact information
• A statement of good faith belief that the use is unauthorized
• A statement under penalty of perjury regarding accuracy and authorization

Submission. Send written notices to our Copyright Agent at Autumn AI, Inc., by email at founders@autumnai.com.

Counter-notification. A counter-notification must include a physical or electronic signature, identification and location of the removed material, a statement under penalty of perjury regarding mistake or misidentification, and your name, address, telephone, and consent to jurisdiction.

Upon a valid DMCA notification, Autumn AI will remove or disable access to the alleged infringing material, forward the notification to the alleged infringer, and promptly notify the customer of the removal. We forward counter-notifications to the original complaining party, who has 10 business days to notify us of a filed court action; if no such notification is received, we may restore the material.

Repeat infringers. Autumn AI terminates the accounts of repeat infringers at its sole discretion and may limit access for any customers infringing intellectual property rights. We reserve the right to modify this policy; continued use constitutes acceptance of changes.

10. Confidential Information

Both parties must protect each other's nonpublic business information.

Either party may disclose nonpublic business information, products, intellectual property, and trade secrets ("Confidential Information"). Confidential Information excludes publicly available information, information known without restriction, information rightfully obtained from third parties, or independently developed information.

Receiving parties must maintain confidence and not disclose to anyone except employees, consultants, or agents with a need to know. Confidential Information may be disclosed if required by court order or law, with reasonable efforts to provide notice and obtain protective orders. Upon termination, receiving parties must return or destroy all copies. Obligations expire five years from disclosure, except trade secrets, which remain protected for applicable legal periods.

11. Customer Data

You retain ownership of your data; you are responsible for its accuracy and legality.

"Customer Data" encompasses data, information, or material provided to the Service. You retain all rights and intellectual property in Customer Data and bear sole responsibility for its accuracy, quality, integrity, legality, and appropriateness. You represent having all necessary rights to provide Customer Data without infringing third-party rights.

Autumn AI maintains commercially reasonable security efforts; Autumn AI is not liable for loss, destruction, or unauthorized access except due to gross negligence or willful misconduct. Individual customers acknowledge subjection to Autumn AI's Privacy Policy. Enterprise customers processing Personal Data under Data Protection Laws are subject to the EU Data Processing Addendum.

Personal information is processed solely for Service provision; Autumn AI will not sell personal data or use it beyond the Agreement scope. Customer Data may be irretrievably deleted if accounts are 90+ days delinquent. Autumn AI may internally use and modify Customer Data for Service provision and generate Aggregated De-Identified Data (aggregate, de-identified, unlinked data), which it may freely use for business purposes.

12. Use of Customer Data with Artificial Intelligence Models

We do not use your data to train AI models.

Autumn AI will not use Customer Data to train, fine-tune, improve, or develop LLMs, generative AI models, machine learning models, or artificial intelligence systems. Autumn AI warrants that third-party AI providers are prohibited from using, storing, or retaining Customer Data for model development, and that all Customer Data processed through AI/LLM services is processed transiently for Service provision only. This restriction does not apply to Aggregated De-Identified Data. Certain features utilizing AI or LLM technologies for real-time processing (search, content generation, semantic analysis) are permitted provided no training occurs.

13. Vendor Integrations

The Services may integrate with third-party platforms via APIs ("Vendor Integrations"). Service availability may depend on Vendor Integration access. You must provide necessary permissions and represent having the required rights to access Vendor Integrations. You indemnify Autumn AI for claims arising from Vendor Integration use and are solely responsible for procuring access rights and compliance with applicable terms. Autumn AI cannot guarantee continued incorporation of any particular Vendor Integration and makes no warranties regarding them.

14. Third Party Terms

The Services may incorporate third-party technology, information, and materials ("Third Party Services"), available only in conjunction with the Service. Use of Third Party Services is governed by the applicable Third Party Terms, incorporated by reference. You are responsible for checking for updates; use following changes constitutes acceptance. Autumn AI cannot guarantee continued incorporation of Third Party Services and makes no warranties regarding them.

15. Term; Termination

This Agreement commences upon the first Order Form date and continues through all Order Form Terms. Order Form Terms begin on the specified effective dates and continue for the initial terms, then automatically renew for equal successive periods unless either party gives notice of non-renewal 30 days before expiration. Material breach allows the non-breaching party to terminate with written notice, provided the breach is not materially cured within 30 days. Autumn AI may suspend or limit access if accounts are 60+ days past due or if use results in damage to Service operations, with reasonable notice and a 30-day cure period. All provisions surviving by nature survive termination, including accrued payment obligations, ownership, warranties, indemnity, and liability limits.

16. Indemnification

Each party indemnifies the other from third-party claims that Customer Data or Service use (you, as indemnitor) or the Service itself (Autumn AI, as indemnitor) infringes intellectual property or proprietary rights. Indemnitees must provide prompt notice, allow the indemnitor to control defense and settlement, and provide reasonable assistance. Autumn AI's obligations do not apply to Service components not created by Autumn AI (including Customer Data), made per your specifications, modified after delivery, combined with non-Autumn AI products where losses arise from the combination, where you continue infringing after notification, or where losses result from your breach of this Agreement.

17. Free / Trial Use

Autumn AI may offer Services or editions free ("Free Offerings"). Customers providing Customer Data with Free Offerings grant Autumn AI no data obligations, and Autumn AI disclaims all liability. Free Offerings are provided "AS-IS" without warranty; Autumn AI has no support obligations or indemnification liability (or a maximum of $100 liability if such exclusions are unenforceable).

18. Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" AND IS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

19. Limitation of Liability

EXCEPT FOR THE PARTIES' INDEMNIFICATION OBLIGATIONS AND FOR YOUR BREACH OF THE SECTION ENTITLED "RESTRICTIONS," IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES. Direct damages are limited to the Fees paid in the preceding 12 months.

20. Miscellaneous

This Agreement represents the entire agreement and supersedes prior communications. In conflicts between these Terms and Order Forms, the Order Forms control. This Agreement is governed by California law (excluding conflicts rules), with exclusive jurisdiction in San Francisco state and federal courts. All notices must be written. Amendments require written execution by both parties. Neither party is liable for failures resulting from causes beyond reasonable control. Assignment requires consent, except either party may assign to a successor-in-interest in a business sale and Autumn AI may use subcontractors. You consent to Autumn AI using your name and logo in marketing. No partnership or agency is created. Prevailing parties in enforcement actions recover costs and attorneys' fees. Unenforceable provisions are reformed minimally, and failure to act regarding a breach does not constitute waiver.

21. Support & Availability Policy

For Enterprise Support customers. Autumn AI uses commercially reasonable efforts to provide 99.99% Service Availability.

Availability. Autumn AI responds to substantial unavailability within 8 hours during business hours (Monday–Friday, 8am–6pm Pacific) or within 8 hours of the next business day otherwise. Measurement excludes scheduled maintenance and issues beyond Autumn AI's control. Customers must notify support within 72 hours of downtime or forfeit credit; credits are nonrefundable.

Downtime credits are applied as follows:

Support. Autumn AI provides support for Service defects per the chosen Service Plan. Enterprise support service levels are:

Resolution times are target-based, not guaranteed. Autumn AI prioritizes based on severity and impact. P0 issues receive updates on a 24/7 basis; other priorities follow business hours.

22. Contact Us

Questions about these Terms? Email us at founders@autumnai.com or write to: